Refund Policy

This Refund Policy applies to all Apex Legends configuration files, digital products, licenses, setup resources, and services purchased from Krovacfgs.

This Refund Policy is incorporated into and forms part of the Krovacfgs Terms of Service.

1. Acceptance of This Policy

By completing checkout, selecting an acknowledgment checkbox, submitting payment, purchasing a product, receiving or activating a license, downloading a product, or otherwise accessing a purchase, you confirm that:

This Refund Policy was made available to you;

You had an opportunity to review it before purchasing;

You agree to this Refund Policy; and

You reviewed the applicable product description and license duration.

Agreement to the Krovacfgs Terms of Service also constitutes agreement to this Refund Policy because it is incorporated into those Terms.

2. General Final-Sale Rule

Except where a refund or another remedy is required by applicable law or expressly approved by Krovacfgs, all purchases are final once the applicable product, license, download, account access, or service access has been delivered or made available.

Krovacfgs sells digital Apex Legends configuration files, presets, setup resources, and non-recurring licenses that are generally delivered electronically.

Because configuration files and other digital products can be downloaded, copied, activated, or used shortly after delivery, Krovacfgs does not provide a general return period or change-of-mind refund period.

3. When Delivery Occurs

A purchase may be delivered through:

SellAuth;

A checkout or order page;

Email;

A customer portal;

A download page;

A license key;

KeyAuth;

Discord;

An activation system; or

Another method stated in the product description.

A product is considered delivered when the applicable product, file, key, download, instructions, account access, or activation capability has been sent or made available using the information provided by the customer.

The customer does not need to download, activate, or use the product for delivery to occur if access was properly made available.

4. Product Information and Customer Responsibility

Before purchasing, you are responsible for reviewing:

The complete product description;

The selected product, configuration, preset, and version;

The selected license duration;

Supported and unsupported game versions, platforms, devices, systems, controllers, and input methods;

Technical and compatibility requirements;

License restrictions;

Setup guides and available documentation;

Pricing and currency;

The Terms of Service;

This Refund Policy; and

The Privacy Policy.

You are responsible for selecting the correct product, configuration or preset version, license duration, game platform, account, device, controller or input method, payment method, and cryptocurrency network.

Failure to read or understand product information does not create a refund right.

5. No Refunds for Customer Error or Preference

Except where applicable law requires otherwise, refunds will not be issued because of:

An accidental purchase;

A change of mind;

Buyer’s remorse;

Failure to read the product description;

Failure to review compatibility requirements;

Failure to review the license duration;

Selection of the wrong product;

Selection of the wrong configuration, preset, or version;

Selection of the wrong license duration;

Incorrect customer, email, Discord, device, or account information;

Incompatibility that was disclosed before purchase;

An unsupported game version, platform, device, controller, input method, or system;

Customer-side game, device, controller, input, network, account, operating-system, or security configuration;

Failure or refusal to follow setup instructions;

Lack of technical knowledge;

Lack of product use;

The customer no longer needing or wanting the product;

Personal expectations, performance gains, aim improvements, movement improvements, rank changes, or other results not expressly stated in the product description;

Loss of access to a customer-controlled email, Discord account, device, wallet, or other account; or

The customer’s inability to use the product for reasons outside Krovacfgs’s control, including game, anti-cheat, platform, controller, input-system, account, or operating-system changes.

Providing setup guides, documentation, or support resources does not guarantee compatibility with every game update, platform, device, controller, input method, account, or system configuration.

6. License Duration and Expiration

Fixed-duration licenses begin when delivered, generated, activated, or otherwise made available, as specified in the product listing or Terms of Service.

Refunds, extensions, replacements, or pauses will not ordinarily be provided because:

The customer did not immediately activate the license;

The customer did not use the license;

The customer was inactive;

The customer experienced a customer-side setup problem;

The customer lost access to their own account or device;

The customer forgot about the license;

The customer selected the wrong license duration; or

The license expired.

License time continues to run during customer inactivity and customer-caused technical problems.

A license period will not be paused or extended unless Krovacfgs expressly approves an extension or applicable law requires one.

7. Lifetime Licenses

A lifetime license applies for the supported commercial lifetime of the applicable product, product version, or service.

It does not mean the lifetime of the customer and does not guarantee permanent or indefinite operation.

A product may eventually be modified, replaced, or discontinued when continued operation becomes impossible, unlawful, unsafe, commercially impractical, incompatible with a game or platform update, or dependent on a discontinued third-party service.

Discontinuation does not automatically create a refund right, particularly where the customer previously received meaningful access or use.

Nothing in this section removes a remedy that applicable law requires.

8. Cracking, Key Sharing, and Policy Violations

Refunds will not be issued solely because access was suspended, restricted, or terminated due to:

Cracking or attempted cracking;

Reverse engineering;

Decompiling or disassembling;

Security or license circumvention;

HWID or device-lock bypass;

Product tampering;

Unauthorized modification;

Vulnerability exploitation;

License-key sharing;

Lending a key;

Leaking or publishing a key;

Reselling or transferring access;

Unauthorized distribution;

Ban evasion;

Fraud;

Payment manipulation;

Abuse or harassment;

Malicious activity;

Unauthorized access; or

Another material violation of the Terms of Service.

This applies even when the customer had unused or remaining license time.

This section does not eliminate a refund or remedy that applicable law does not allow Krovacfgs to exclude.

9. Third-Party Platforms and Customer Accounts

Refunds will not ordinarily be issued because:

Apex Legends, an anti-cheat system, an input system, or another third-party platform was updated;

A game, EA, platform, Discord, or other third-party account was restricted, suspended, or banned;

Discord restricted or terminated an account;

SellAuth, Stripe, KeyAuth, or another provider temporarily experienced an outage;

A customer lost access to a customer-controlled account;

A game publisher, platform, anti-cheat provider, tournament organizer, or other third party changed its rules;

A customer’s internet provider failed;

A supported service became temporarily unavailable; or

The customer violated game, platform, account, tournament, anti-cheat, competitive-integrity, or other third-party rules.

Krovacfgs may provide troubleshooting, restoration, replacement, or another reasonable resolution when appropriate.

A temporary interruption does not automatically create a refund right.

Krovacfgs is an independent third-party provider and is not affiliated with, endorsed by, sponsored by, or officially connected with Electronic Arts Inc., Respawn Entertainment, or Apex Legends. A purchase does not guarantee that a configuration is permitted under every game, platform, account, tournament, anti-cheat, or competitive-integrity rule.

10. Delivery and Initial-Access Problems

You must promptly contact official Krovacfgs support if:

You were charged but did not receive the product;

The delivered key does not initially activate;

You received a different product, configuration, preset, or license from the one ordered;

The delivery system used incorrect information despite you submitting correct information; or

A verified problem directly caused by Krovacfgs prevents initial access.

A request should include reasonable information such as:

The order number or transaction identifier;

The email or account associated with the purchase;

The product, configuration, or preset purchased;

The license key, where appropriate;

A description of the issue;

Relevant screenshots or error messages; and

Steps already taken to follow the setup guide.

Krovacfgs may first attempt:

Redelivery;

Replacement;

Correction;

Troubleshooting;

License repair;

License reset; or

Restoration of access.

A refund is not required when Krovacfgs can provide the purchased product or an appropriate correction within a reasonable period, except where applicable law provides otherwise.

If Krovacfgs cannot deliver the purchased product or provide a legally permitted remedy, Krovacfgs will issue any refund required by applicable law.

11. Customer-Provided Information

Customers are responsible for entering correct:

Email addresses;

Discord information;

Account identifiers;

Device information;

Payment information;

Wallet information; and

Other checkout or delivery details.

Krovacfgs is not responsible for a delivery problem caused by incorrect customer-provided information.

Krovacfgs may attempt to assist, but correction, transfer, replacement, or reissuance is not guaranteed.

12. Duplicate or Incorrect Charges

A verified duplicate charge or amount collected because of a payment-processing error will be corrected or refunded as appropriate.

This does not cover two separate purchases intentionally completed by the customer, even when the customer later claims only one purchase was intended.

13. Order Refusal and Cancellation

Krovacfgs may refuse or cancel an order before delivery when:

Payment cannot be verified;

The transaction appears fraudulent or suspicious;

The order violates an applicable policy;

Required information is missing;

The product is unavailable;

A pricing or listing error occurred;

The customer is banned or restricted;

The transaction is linked to ban evasion;

Fulfilling the order could create legal, technical, payment, or security risk; or

A third-party provider requires cancellation.

If Krovacfgs cancels an order before delivery after receiving payment, Krovacfgs will void, reverse, credit, or refund the amount where required by applicable law.

Krovacfgs will not intentionally retain payment for a product that Krovacfgs voluntarily refuses to deliver unless there is another lawful and valid basis for retaining the payment.

14. Fraudulent Payments and Chargebacks

The following conduct is prohibited:

Using an unauthorized payment method;

Using stolen payment information;

Manipulating a transaction;

Intentionally underpaying;

Submitting false information to a payment processor;

Filing a knowingly false or materially misleading payment dispute; or

Attempting to retain a delivered product while improperly reversing payment.

A suspected fraudulent or abusive dispute may result in:

Temporary suspension while the dispute is reviewed;

License revocation;

Account termination;

Refusal of future purchases;

Preservation of transaction, delivery, activation, device, and support records;

Submission of relevant evidence to the payment processor; and

Reporting to an applicable service provider.

Nothing in this policy prevents a customer from reporting a genuinely unauthorized transaction or exercising a legitimate billing-dispute right.

A dispute is not considered fraudulent merely because Krovacfgs disagrees with it or because a payment processor decides it against Krovacfgs.

15. Cryptocurrency Payments

Customers paying with cryptocurrency are responsible for:

Sending the correct asset;

Sending the correct amount;

Using the correct network;

Sending funds to the displayed address;

Paying required network or processor fees; and

Verifying all transaction information before submission.

Refunds will not ordinarily be issued for:

Customer wallet errors;

Payments sent to the wrong address;

Payments sent through the wrong network;

Insufficient payments;

Cryptocurrency price changes;

Blockchain confirmation delays;

Network congestion;

Gas or network fees; or

Fees charged by a third-party provider.

Where Krovacfgs expressly approves a cryptocurrency refund, the refund may be based on the amount or value actually received by Krovacfgs rather than later market-price changes, subject to applicable law and provider limitations.

16. Refund Requests

Support, delivery, and refund requests must be submitted through an official support channel linked or identified on the Krovacfgs storefront, checkout page, purchase page, receipt, or official community.

Krovacfgs’s primary support channel may be provided through its official Discord community.

Submitting a refund request does not guarantee approval.

Krovacfgs may deny a request that is:

Incomplete;

Fraudulent;

Misleading;

Based on a non-qualifying circumstance;

Submitted through an unofficial channel;

Unsupported by reasonably requested information; or

Connected to a material policy violation.

17. Approved Refunds

An approved card or electronic-payment refund will generally be returned to the original payment method unless another method is required or agreed upon.

Banks, card networks, blockchains, and payment processors may control processing and posting times.

Krovacfgs is not responsible for a delay caused solely by the customer’s bank, payment processor, blockchain, or wallet provider after Krovacfgs has properly issued an approved refund.

18. Mandatory Legal Rights

Nothing in this Refund Policy restricts a refund, cancellation, warranty, delivery, billing-dispute, or consumer right that cannot lawfully be waived.

Where this policy conflicts with mandatory applicable law, the mandatory law controls.

The existence of a mandatory legal exception does not create a broader voluntary refund right for unrelated circumstances.

19. Changes to This Policy

Krovacfgs may update this Refund Policy to reflect changes in products, providers, procedures, security requirements, or legal obligations.

The updated policy will display a revised “Last Updated” date.

The version presented and accepted during checkout generally governs that transaction.

Later changes may apply prospectively to future purchases and conduct occurring after the updated policy becomes effective.